Open communication and cleanliness of service

As with many things in life, the first impression is important - what is the first communication on the phone and what is the service like at the service station. If before the visit to the service or during the first contact with the service you feel that the service master is in a hurry or does not go into what you say, then most likely you will not be properly informed about the repair progress, terms and costs during the rest of the service process. Of course, open and kind communication does not immediately guarantee a high-quality repair, however, in case of confusion or disagreement, it will be much easier to reach a solution with this type of communication.

The impression of the service premises is also important - both the waiting area and the repair area. If there is chaos and untidiness, then the organization and execution of work may also be disorganized. On the other hand, a tidy environment shows that the work processes are also organized and of high quality. Of course, there are small workshops and good craftsmen who do not have a waiting room and who work responsibly and with high quality, however, during small maintenance and repairs lasting a few hours, it is nice to have the option to wait on site. In that sense, a positive experience will be provided by Bosch Car Service, which has a spacious and tidy waiting area, where you can relax as well as do your daily work at your computer.

Understandable costs and clear deadlines

If you also visit the service for a specific maintenance or repair, before starting the work, reputable services perform a full diagnosis of the car, assessing whether the car needs any further repairs. It should be noted that when returning the car and before performing the work, the service master should prepare an offer, which would mention the work to be done and its cost. If any other defects are discovered during the aforementioned diagnostics, the master should inform you about it and coordinate any additional work. If additional work has been done without consent, then this does not indicate a good service, as any additional costs should be agreed with the customer. Even though there was already a conversation about the work to be done before handing over the car, at a reliable service such as Bosch Car Service, after carrying out the repairs, the master again explains in detail the work done and all the items shown on the invoice. It should also be noted that bravoauto customers have special discounts at Bosch Car Service on Skanstes Street.

For people, a car is a very important element in their daily life, so for the purpose of planning your time, it is important to know how long you will have to live without a car. Therefore, when the vehicle is handed over to the service, there must also be clearly known deadlines when the car is expected to be ready and when it can be collected. Of course, in any service, repairs can take a long time for various reasons, however, in good companies, the customer is immediately informed about this fact, instead of this fact being announced upon arrival after the car.

Service quality and warranty repairs

The level of service quality can be judged by whether it has clear diagnostic processes. So, for example, at bravoauto's official Bosch Car Service, any car is subjected to a 150-point inspection, during which absolutely all components of the car are checked. The results of this inspection are intended not only for the service to know what work should be done, but also for the customer to know the condition of his vehicle. It should be noted that Bosch Car Service has all the necessary equipment and knowledge to carry out maintenance and repairs of almost all car manufacturers even during their warranty period. Therefore, the performed works can also be officially noted in the car's service book, thus listing the car's history and accordingly increasing its value in case of sale. Inspections, maintenance and repairs of all cars sold by bravoauto are also carried out here.

A compilation of reliable service

If the service has open communication and cleanliness in the premises, as well as explaining the work to be done, agreed costs and deadlines, then these are good prerequisites for a successful service visit. If any of these elements are missing, it may cast doubt on the quality and reliability of the service. In this case, it is better to choose another service because, like in any other sphere of life, trust is important. If they are not there, then every visit to the service will be full of suspicion, which in the best case will only cost nerves, but in the worst case, also unnecessary time and money.